AI Chatbots Emerge as a Promising Solution for Accessible Mental Healthcare A further scoping study would be useful in updating the distribution of the technical strategies being used for COVID-19–related chatbots. Healthcare chatbots can significantly impact the healthcare industry in various ways. With the increasing integration of artificial intelligence (AI) and machine learning in health

Moreover, AI can personalize better than human beings, leading to a better customer service experience which, in turn, increases customer loyalty. AI can even score new customers by creating an outbound sale strategy that necessitates high conversion rates by observing customer preferences and behavior. The primary means of interacting with a chatbot is via text,